Frequently Asked Questions
Everything you need to know about our luxury demi-fine jewelry.
What materials are used in PALMONAS jewelry?
We specialize in high-quality demi-fine jewelry, primarily using 18k Gold Vermeil, 14k Solid Gold, and premium Sterling Silver accented with ethically sourced gemstones and crystals.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on the destination and customs processing.
Does PALMONAS jewelry tarnish?
Our jewelry is crafted with a thick layer of gold plating (Vermeil) and anti-tarnish coatings to ensure longevity. However, to maintain its shine, we recommend avoiding contact with harsh chemicals, perfumes, and water.
What is your return and exchange policy?
We offer a 30-day hassle-free return policy. Items must be in their original, unworn condition and include all original packaging to be eligible for a full refund or exchange.
Do you provide a warranty on your products?
Yes, every PALMONAS piece comes with a 6-month warranty covering manufacturing defects. This does not cover accidental damage or wear and tear from improper care.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process and fair labor standards.