Returns & Exchanges

At PALMONAS, we strive to ensure you love your jewelry; however, if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy for all unworn items. Our commitment is to provide a seamless shopping experience from the moment you browse until your order is perfectly settled.

Return Process

• 1.
  Initiate Request

  Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Quality Inspection

  Ensure the jewelry is in its original condition, unworn, and placed back in its signature PALMONAS packaging with all tags intact.

• 3.
  Complimentary Pickup

  Once your request is approved, we will schedule a free doorstep pickup through our trusted courier partners within 24-48 hours.

• 4.
  Prompt Refund

  After our warehouse team verifies the item's condition, your refund will be processed to your original payment method or issued as store credit within 7 business days.